Engineering & Technical Services
integraONE offers a full range of engineering and technical repair services ranging from the most complex voice-network design and installations, to replacement of failed hardware in desktops.  What makes our services unique among all other IT providers is the experience and depth of our large service staff. 

More than 50 percent of our entire staff are engineering or service professionals dedicated to providing technical services to our clients.  As is the case with the company as a whole, many of our technical team members have been with us for 10 years or longer.  The continued investment we make in training and product certifications for our staff has created the most experienced and talented service team in Pennsylvania. 

Our service philosophy is very simple: Service is not a department, it is an attitude. 
If you have a need from Pre-Sale engineering to review Data Centers, Core Networking, WAN, Security, Data Storage, Wireless or VOIP, we can help. 

If you simply need some onsite assistance for a project or weekly visits to augment your staff with additional skills, we can help. 

Wondering where to get hardware repairs?  Unlike most other IT integrators these days, we actually provide full onsite hardware repair services for everything we sell with our own full-time staff.  Even if you did not purchase the hardware from us, we are more than happy to provide you with onsite hardware services and support.

integraONE engineering & technical services include everything from overal infrastructure design engineering to installation to maintenance and comprehensive support, repair and issue resolution.  

For more information about integraONE's Engineering & Technical services, please send an email to techservices@integra1.net or call 800-582-6399.

integraONE Help Desk and Support
Are you in need of a 24x7 Help Desk to be available to answer your complex questions? integraONE now offers a Help Desk support package to help find solutions to your technical problems so you can get back on track quickly.

Sign up today...call 1-800-582-6399 to sign up today or send an email to sales@integra1.net.

Program Features and Benefits:

• Live 24x7 Phone Support
• One year of support for a one-time flat fee
• Real time web-based call tracking on our end ensures that we never miss your call
• Offers a high-level of support on a variety of standard and non-standard desktop applications
• Support for one or hundreds of users

PLATFORMS:	DEVICES:	OPERATING SYSTEMS:
Desktop PCs & Compatibles Laptops & Handhelds	CD-ROMs CD/DVD Writers DSL/Cable DVDs Printers Modems Monitors Network Cards Scanners SCSI Devices Sound Cards USB Devices Video Cards Zip / Jazz Drives	MSDOS Windows 9x Windows 3.x Windows 2000 Windows ME Windows NT Windows XP

PC BRANDS	APPLICATIONS
Acer AST Compaq Dell Emachines Epson Fujitsu Gateway HP IBM Micron NEC Packard Bell Sony Toshiba Winbook Custom & Clones	ACT! Adaptec Easy CD Creator, Toast Adobe Acrobat America Online ClarisWorks Compuserve Corel Gallery, Office Eudora Mail Franklin Planner for Windows & Outlook FTP Clients GoldMine Intuit Quickbooks, Quicken, Turbo Tax LapLink Lotus Smart Suite Lotus Suite McAfee Office Microsoft Office Access, Excel, Front Page, Internet	Explorer, Media Player, Netmeeting, Outlook, Outlook Express, PowerPoint, Publisher, Visio, Word, Works Nero Burning ROM NetscapeNavigator Norton System Works Palm Desktop PcANYWHERE Printermaster PrintShop RealPlayer WinFaxPro Winzip Word Perfect